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TMCNet:  Fiserv Reports Several Advancements to Device Manager Solution

[February 25, 2013]

Fiserv Reports Several Advancements to Device Manager Solution

Feb 25, 2013 (Close-Up Media via COMTEX) -- Fiserv, Inc., a global provider of financial services technology solutions, announced several enhancements to Device Manager, its solution for managing ATMs and other self-service and assisted-service devices.

According to a release, these enhancements are designed to help professionals who monitor these networks and workflow into the service desk deliver higher levels of performance and reliability while reducing costs. Device Manager from Fiserv helps automate the process of monitoring medium-to-large sized networks of devices, including the complete cycle of problem detection, dispatching, escalation, resolution and enterprise reporting.

As described by the Company, the enhanced version contains a number of new features including: -Simplified deployment and training for service desk professionals -Advanced incident tracking with customizable exceptions that notifies staff when expected resolution timeframes are not met -Proactive incident monitoring and management that routes incidents to the most suitable service desk professional -Advanced analytics to report performance with data-driven metrics such as device availability, service partner responsiveness, service desk performance and device performance -Provide mobile performance dashboards -A complete record of all incident resolution activity including internal actions, service partners and automated resolution actions "Consumers expect ATMs and other self-service devices to be up and running at all times, as they continue to be a vital channel," said Brian Jorgenson, vice president of operations, Cash and Logistics, Fiserv. "Device Manager allows companies to reduce operating costs and improve performance by implementing a workflow for handling device faults. With a consistent, automated and repeatable process the availability of devices is improved for consumers, and the costs of operating, monitoring and repairing them is decreased. Adding analytics to the mix helps companies also understand and improve the performance of service partners and contractors." Fiserv offers a new set of solutions and consulting services to help financial institutions, retailers and service providers manage currency and other value based assets.

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