|[February 06, 2013]
Quest Recognized by Cisco for Excellence in Customer Satisfaction in the USA
SACRAMENTO, Calif. --(Business Wire)--
Quest announced today that it has achieved a Customer Satisfaction
Excellence Gold Star from Cisco (News - Alert). This designation recognizes Quest for
delivering outstanding customer service to customers in the USA.
"Our commitment to excellence in customer satisfaction is based on
providing the highest value products and services which meet our
customer's needs as defined by them. In doing so, we have developed
extensive, mutual long-term relationships," stated Tim Burke, Quest's
President and CEO. "Customer satisfaction is also evident in our global
Service Delivery Centers where we have made a significant investment to
build and create efficiencies that help scale operations and reduce
customer's capital expense."
"I have not worked with another firm who has shown me better people than
Quest's," commented Frank Lucido, Director of Information Technology
with Bay Group International. "From customer service and project
management to technical and sales personnel, everyone is wonderfully
courteous and knowledgeable."
"Customer service is a cornerstone of the Cisco
Resale Channel Program. We are pleased to recognize and congratulate
Quest for achieving outstanding customer satisfaction," said Edison
Peres, senior vice president of the worldwide channels go-to-market
group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold,
Silver, and Premier Certified partners based on regional target goals,
providing a weighted average of a partner's pre- and post-sales support
over a rolling 12-month period. Partners that achieve outstanding
customer satisfaction are awarded the Customer Satisfaction Excellence
Gold Star and can be found using the advanced search menu in the Cisco Partner
The Cisco Resale Channel Program provides a framework for partners to
build the sales, technical, and Cisco Lifecycle Services skills required
to deliver Cisco solutions to end customers. Through the program's
specializations and certifications, Cisco recognizes a partner's
expertise in deploying solutions based on Cisco advanced technologies
and services. Using a third-party audit process, the program validates
partner qualifications such as technology skills, business best
practices, customer satisfaction, and presales and postsales support
capabilities - critical factors in choosing a trusted partner.
Find More Information Online:
Quest, a worldwide leader in technology management has been delivering
successful solutions for its clients for over 30 years. Quest is ranked
#9 on the Global Managed Services Cloud Providers Top 100 by MSPmentor
and ranked one of CRN's Solution
Provider 500 among US technology firms as well as CRN's top 250
Tech Elite, and CRN's designation of Cloud
Quest offers clients a portfolio of professional, cloud and managed
services, including consulting, security, wireless, data backup,
disaster recovery, business continuity, system performance, application
development, HD video conferencing, telecommunications & transport,
VoIP, and technical staffing; either on-site or from its secure global
service delivery centers. Services may be obtained through QuestFlex®,
a unique service level agreement, allowing companies to "Invest in the
capability, not in the product®".
Quest and QuestFlex are registered trademarks of Quest Media & Supplies,
Cisco and the Cisco logo are trademarks or registered trademarks of
Cisco and/or its affiliates in the U.S. and other countries.
Cisco, the Cisco logo and Cisco Systems (News - Alert) are registered trademarks of
Cisco Systems Inc. in the United States and certain other countries.
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