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TMCNet:  Jordano's Reports Business Results from Voice Solution from BFC and Vocollect

[January 30, 2013]

Jordano's Reports Business Results from Voice Solution from BFC and Vocollect

Jan 30, 2013 (Close-Up Media via COMTEX) -- Vocollect, a business unit of Intermec, Inc. and a company focusing on voice-enabled solutions for mobile workers, together with Total Solution Provider BFC Associates, announced that Jordano's, Inc., has obtained positive results from its deployment of Vocollect Voice in its Foodservice Division, including a 93 percent reduction in order errors (up to 99.995 percent picking accuracy) and a 19 percent worker productivity improvement.

According to a release, Jordano's Foodservice Division processes upwards of 14,000 SKUs six days per week across three shifts in its 100,000 square foot distribution center, servicing close to 800 stores in Central and Southern California. The operation deploys Vocollect Voice for case- and pallet-picking as part of a Warehouse Management System (WMS) from BFC Associates.

"We selected BFC Associates as our technology partner due to its proven solutions for the grocery and food distribution market. When BFC recommended Vocollect Voice, we knew our freezer, cooler and dry goods operations would experience significant improvement, but we were quite surprised to see such a major turn in order accuracy improvement and our bottom line. Vocollect Voice helps us save tens of thousands of dollars each year. Additionally, while our worker productivity was already good, we were able to achieve an additional 19 percent productivity improvement," says Dennis Merchant, Director of Operations, Jordano's Foodservice Division.

"Like every food business, we also have to effectively address the increasing number of government regulations for food safety and traceability, such as those emanating from the U.S. Food Safety Modernization Act (FSMA). With the accurate order-tracking that the BFC/Vocollect solution provides, now we can pinpoint who picked what order, in what quantity, at what time and date, and where the worker was stationed at the time the order was fulfilled," says Merchant.

The company also noted, results from the Vocollect Voice deployment have included: -93 percent reduction in order errors (up to 99.995 picking accuracy), saving tens of thousands of dollars annually -19 percent productivity improvement -Training time reduced by 50 percent -Number of pickers reduced from 34 with paper to 24 with voice -Strong worker satisfaction -Enhanced customer satisfaction from more accurate orders -Improved ability for order traceability and meeting regulatory requirements -ROI in less than 12 months Vocollect, a business unit of Intermec, Inc., is the a provider of voice solutions for mobile workers around the world.

BFC Associates is a provider of standalone Warehouse Management Systems for the foodservice and grocery industry.

Intermec Inc. is a workflow performance company.

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