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TMCNet:  LBi Software Releases V5.0 of LBi HR HelpDesk -- an HR Case Management Solution

[December 11, 2012]

LBi Software Releases V5.0 of LBi HR HelpDesk -- an HR Case Management Solution

Woodbury, NY, Dec 11, 2012 ( via COMTEX) -- LBi Software, provider of precisely engineered, customer-focused human resources technology solutions, is excited to announce the release of version 5.0 of its flagship product, LBi HR HelpDesk.

Developed from more than 30 years of experience in human resources technology and processes, LBi HR HelpDesk is a browser-based web application that delivers a comprehensive software solution for efficiently managing employee inquiries around total HR, payroll, recruitment, talent management and benefits.

The wealth of new features in LBi HR HelpDesk 5.0 touches on nearly every aspect of the product, from enhancing the resolution of the user interface, to providing more robust reporting, to adding mobile browser functionality.

LBi HR HelpDesk 5.0 includes new or enriched features in seven main areas: User interface Mobile browser functionality HR and employee interaction Document repository Ad hoc reporting Social collaboration Case aging utility Other new features range from new report scheduling functions to an expanded ability to use email to create new cases. LBi HR HelpDesk 5.0 is the most significant release of the last three years.

"The new release is the result of listening intently to what our customers and prospective clients have told us they would like to see added and refined in LBi HR HelpDesk, being passionate about getting the input of the HR community at industry events, such as HR Tech, and staying abreast of industry trends," said Richard Teed, President of LBi Software.

Mobile Access, Enhanced Tracking of Interactions and Social Media Linking Top New Features What customers and the HR community wanted most, Teed said, was to have access to LBi HR HelpDesk from their mobile devices, to improve tracking communications within each case and to link with social media platforms. Version 5.0 answers those demands.

"Building LBi HR HelpDesk to be functional on mobile browsers was key for this version," said Howard Kaplan, the company's marketing director.

Social interaction and social media integration have been enhanced in two key ways. First, communication can now be tracked beyond just the employee and the HR representative handling the case. Dialogues can also be tracked between the HR representative and whomever the representative needs to contact for advice or support to resolve the case. The result is a full picture of all communications related to any individual case, available at a glance. This feature provides significant benefit in reviewing cases and providing background when a case needs to be escalated to a specialist.

The other primary way social interaction and social media integration have been enhanced in LBi HR HelpDesk 5.0 is by allowing HR administrators to monitor when their company is discussed by employees on a public social media platform, such as Facebook, LinkedIn or Twitter.

"It's simply a tool that allows HR departments to know what their employees are saying about the company in areas that are already publicly available," Teed said. "We heard that companies would place a high value on this, primarily when there's a grievance against the organization or a concern about the employer brand being assailed." New User Interface and More Robust Reporting and Scheduling With version 5.0, LBi HR HelpDesk is getting its first user interface upgrade in four years. The new release includes wider resolution, taking full advantage of the real estate that monitors offer today.

Customers and the HR community also wanted more robust reporting, and LBi HR HelpDesk 5.0 meets that challenge head-on. It expands the variety and detail of ad hoc reports that users can create, and now includes employee grievance reports, the ability to schedule and send reports at predetermined dates and times, and an enhanced manager dashboard.

Among the more than two dozen other new features of LBi HR HelpDesk 5.0 are: A document repository that expands the knowledge base that the solution already includes for each customer. HR departments can use the repository to store standard forms and company documents that employees, HR or customer service representatives can access and download.

An enhanced aging utility. Version 5.0's aging utility is much more flexible and customizable, to track cases by the day or by the hour, with the ability to tailor the reports to account for holidays, weekends, etc.

LBi HR HelpDesk 5.0 is currently available to existing clients who request it and will be the standard platform for new customers, effective immediately. You can download a PDF for a complete description of the features and benefits of LBi HR HelpDesk 5.0.

About LBi Software LBi Software provides precisely engineered, customer-focused human resources technology solutions developed from more than 30 years of experience in HR technology and HR processes. Our flagship solution, LBi HR HelpDesk, is an innovative case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly. Our organic belief in -- and solid reputation for applying -- a true client-vendor partnership on every project ensures a highly configurable solution designed to put the power in the hands of the employee. In addition, every LBi project is supported by our rich experience and expertise in Mobile Development, Business Intelligence, Data Warehousing, Reporting and Analytics.

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