|[December 04, 2012]
C Spire Wireless and Credera Join Forces and Unleash an Innovative Customer Solution
DALLAS --(Business Wire)--
Credera, a full-service management and technology consulting firm, led a
strategic CRM initiative for C Spire Wireless that continues to provide
huge efficiency gains, faster customer service, and increased customer
500 recognized the ground-breaking initiative and ranked C Spire
Wireless the number one U.S. technology innovator in the Wireless
"Credera's leadership and partnership with C Spire Wireless helped to
make the InformationWeek 500 win possible," said Carla Lewis, Sr.
Vice President, Information Technology, C Spire Wireless. "This project
was a 'game changer' for us internally and for the company. It's an
integral part of our personalization strategy and we continue to
increase functionality and performance."
C Spire Wireless, a regional wireless communications provider, engaged
Credera to lead strategic and development efforts for an easy-to-use,
fully-integrated, CRM solution. The custom solution offers C Spire
Wireless holistic customer views by aggregating information from several
internal and external systems for sales and service. Representatives are
able to provide consistent, faster, and more personalized service across
all customer touch points, including retail locations, call centers,
telesales, and third-party resellers. Prior to implementation,
representatives from all channels had to click-through as many as eight
different screens and applications in order to access information. After
implementation, all pertinent information is accessible on the main
screen, resulting in a 10-15 second efficiency savings - allowing more
time for representatives to educate, train, and care for customer needs.
"Credera has greatly enjoyed its partnership with C Spire Wireless ove
the past four years. We are proud of the results we accomplished
together and are thrilled InformationWeek 500 recognized C Spire
Wireless as number one in the Wireless Industry," said Rob
Borrego, President and CEO, Credera.
According to InformationWeek magazine, the InformationWeek 500
recognizes the most innovative U.S. business technology teams that make
notable improvements to their companies' operations. Companies complete
a rigorous application highlighting business technology strategies and
unconventional approaches. A panel of editors then evaluates applicants
before the rankings are announced.
About C Spire Wireless
C Spire Wireless is a diversified wireless communications company
passionately committed to helping customers by personalizing wireless
services designed just for them. The company is the first wireless
provider in the U.S. to personalize customers' experience by offering
apps that fit who they are, services that anticipate their needs, and
rewards for using their phone in new ways - all with seamless ease and
at amazingly fast speeds. For more information about C Spire Wireless
and its products and services, visit www.cspire.com
or follow on Facebook (News - Alert) at www.facebook.com/cspire
or Twitter (News - Alert) at www.twitter.com/cspire
+ or www.pinterest.com/cspirewireless.
Credera is a full-service management and technology consulting firm. Our
clients range from Fortune 1,000 companies to emerging industry leaders.
We provide expert, objective advice to help solve complex business and
technology challenges. Our deep capabilities in strategy, organization,
process, analytics, and technology help our clients improve their
performance. Clients depend on our ability to anticipate, recognize, and
address their specific needs. Credera's consultants work with some of
the world's best known brands in a variety of industries, including
GameStop, Interstate Batteries, National Geographic, Neiman Marcus, Pep
Boys, The Container Store, and many more emerging industry leaders
around the country. Founded in 1999, Credera is headquartered in Dallas,
TX and hosts offices around the country, including Houston, Austin, and
Denver. More information is available at www.credera.com.
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