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TMCNet:  NexxLinx Completes Migration of Former Microdyne Clients from Avaya to the NexxPhase Customer Interaction Manager Platform

[November 27, 2012]

NexxLinx Completes Migration of Former Microdyne Clients from Avaya to the NexxPhase Customer Interaction Manager Platform

Atlanta, GA, Nov 27, 2012 ( via COMTEX) -- Atlanta based BPO NexxLinx, faced with the same operational challenges as with prior acquisitions, normalized Microdyne Outsourcing, Inc. (formerly a division of L3 Communications) operations and technology by migrating existing Microdyne clients from an Avaya platform to the NexxPhase Customer Interaction Manager, a new cloud-based contact center platform. Based on their experience migrating six prior contact centers to the NexxPhase Platform, NexxLinx anticipates similar improvements in customer experience and cost reduction. The NexxPhase best-of-breed platform includes top tier Work Force Management, Quality Assurance, and Intraday Management modules in addition to a full tier one multichannel contact center offering.

Nick Farsi, NexxLinx CIO, stated, "Every CIO has a vision of an integrated scalable technology that will lower operational cost and improve efficiency, while supporting the mission of their enterprise. Our implementation of NexxPhase has reduced our technology costs by more than 50 percent with improved CSAT metrics." He continued, "It's very rare that a technology gives a business a true competitive advantage. The flexibility and forethought that went into the NexxPhase approach allows NexxLinx to develop and deploy applications more quickly while providing off the shelf interfaces to leading CRM and Social Media platforms." About NexxLinx NexxLinx, headquartered in Atlanta, GA, is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help our clients create profitable relationships with their customers. Our service platform is a comprehensive, cloud-based, secure contact center provided by our NexxPhase subsidiary. We perform Customer Retention, Sales Conversion, and Customer, Back Office and Technical Support Services for the nation's premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.

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