VirtuOz Intelligent Virtual Agent Solution Named 2012 Best in Biz Winner
EMERYVILLE, CA, Nov 15, 2012 (MARKETWIRE via COMTEX) --
VirtuOz, Inc., the leading provider of intelligent virtual agents
(IVAs) for online marketing, sales, and support, today announced that
the Best in Biz Awards, the only independent business awards program
judged by members of the press and industry analysts company, has
named VirtuOz a bronze winner in the Enterprise Service of the Year
More than 400 entries were received in this year's awards program,
from a wide array of public and private companies of all sizes and
from a variety of industries and regions in the U.S. and Canada.
"We are honored to win bronze in the 'Enterprise Service of the Year'
category," said Alexandre Lebrun, president and CEO of VirtuOz.
"Virtual agents offer a conversational interface -- whether speech,
text and tap -- that is preferred by today's digital savvy consumer.
This award further validates the growing market demand for these
types of applications to help businesses truly deliver an engaging
experience that wins their customer's loyalty."
Winners of Best in Biz Awards 2012 were determined by an independent
panel of 32 judges from top-tier news, business and technology
publications, as well as broadcast outlets and analyst firms, such as
ABC, Businessweek, Computerworld, ECT News Network, Entrepreneur,
eWeek, Examiner, Financial Times, Forbes, FOX News, Hartford Business
Journal, IDG Ventures, IEEE Institute, Inc., Insight Media, King
Features Syndicate, Lab Reviews, Network World, The News and
Observer, PC Magazine, ReadWriteWeb, South Florida Business Journal,
Tech-Gaming, Techtalk, Upstart Business Journal, USA Today and ZDNet.
For a full list of gold, silver and bronze winners in Best in Biz
Awards 2012, visit: http://www.bestinbizawards.com/2012-winners.
VirtuOz is the leader in Digital Customer
Relationships, enabling large and mid-market enterprises to use
Intelligent Virtual Agents to provide world-class online marketing,
sales, and support channels, ensuring a high quality user experience
while improving operational performance. Recognized by CRM Idol 2012,
the American Business Awards, Best in Biz, Network Products Guide and
the TiE50 Awards, the company's award winning intelligent virtual
agents offer companies a new channel for online self-service that
delivers the best possible customer experience at one-tenth the cost
of traditional channels. VirtuOz solutions combine best-in-class
virtual agent solutions with best practices across agent development,
deployment, and optimization to deliver predictable and measurable
results. Intelligent virtual agents are predicted to become the new
standard for customer interaction in the next few years. VirtuOz
leads the market for successful use of intelligent virtual agents,
having processed over 166 million conversations on behalf of its
customers in 2011 and with the largest number of live enterprise
intelligent virtual agents for Global 2000 companies including
Kaspersky, Michelin, SFR, GameFly, and Symantec. More information
about VirtuOz can be found at www.virtuoz.com.
About Best in Biz Awards
Best in Biz Awards recognizes top
companies, teams, executives and products for their business success
as judged by independent panels of members of the press and industry
analysts. Best in Biz Awards honors are conferred in three separate
programs during the calendar year: U.S. and Canada, EMEA, and
International. Any organization from any industry boasting
demonstrated success in the awards program's region can enter any of
the more than 50 company, department or team, executive and product
categories. Entries for Best in Biz Awards 2013 EMEA are being
accepted from all companies based in or operating in Europe, Middle
East and Africa until January 17, 2013. For more information about
the entry process and categories in all three programs, please visit:
VirtuOz is a trademark of VirtuOz, Inc. All other company and product
names are trademarks or registered trademarks of their respective
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